Refund policy

Refunds are accepted for 30 days for items that are still new in the packaging with valid receipt. Singles are non-refundable. Used boarg games must be returned within 3 days. Event tickets may be refunded for 100% of the event entry in store credit if the return is made at least 7 days before the event. Event tickets returned within 7 days of the event will be refunded 50% in store credit.

Cancellation of preorders will incur a 10% processing fee. All orders containing preorder products will be held until the release/arrival of all items in that order. All preorders are reserved for local players and must be picked up at a The Upkeep Games location. There is no shipping. We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment. Preorders can be subject to allocation and if amounts become more limited we will fulfill orders in order they are received.